Privacy Policy
Last updated: September 2026
Introduction
Expert Chase, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our everyday app and Life Operating System platform and related services.
This Policy applies to all users of our Service, including registered users, visitors, and any individuals whose personal information is collected, processed, or stored by Expert Chase in connection with our platform. By accessing, using, or registering for our Service, you acknowledge that you have read, understood, and agree to be bound by this Policy.
If you do not agree with any provision of this Policy, you must immediately cease using the Service and discontinue any further interaction with our platforms. We reserve the right to update this Policy as needed to reflect changes in our practices, technology, legal requirements, or other factors.
Information We Collect
Personal Information
Account Registration Data
We collect your full name, email address, date of birth, phone number, profile picture, preferred name, timezone, language preferences, and authentication credentials.
Profile and Preference Information
This includes your notification settings, privacy preferences, accessibility options, account preferences, and any biographical information you choose to provide in your user profile.
Health Data
Apple Health and Health Connect
When you choose to connect Apple Health or Health Connect, we receive the health categories you explicitly authorize, such as activity, workouts, sleep, and related metrics from those platforms. We do not collect standalone wellness, habit, or finance tracking data in the app.
AI Interaction and Usage Data
Conversation Data
Complete chat history with our AI assistant (EYE), user queries, AI responses, conversation context, interaction patterns, frequency of use, preferred topics, and response satisfaction ratings.
Personalization Data
User preferences, learning patterns, adaptive responses based on historical interactions, feature utilization patterns, and personalization settings to improve AI assistance quality.
Productivity and Task Data
Calendar and Scheduling
Calendar events, scheduled appointments, meetings, personal events, recurring activities, availability patterns, and data from Apple Calendar and Google Calendar when you choose to connect those apps.
Tasks and Reminders
To-do items, deadlines, priority, completion status, and data from Apple Reminders and Google Tasks when you choose to connect those apps.
Technical and Usage Data
Device and System Information
Device type, model, operating system version, unique device identifiers, mobile network information, browser type and version, language settings, screen resolution, and hardware specifications.
Usage Analytics
Feature utilization patterns, user engagement metrics, navigation patterns, session duration, page views, feature discovery patterns, performance metrics, error rates, and crash reports.
Timezone Information
We automatically detect your device timezone to provide accurate date and time information for your calendar events, tasks, and other time-sensitive features.
How We Use Your Information
Core Service Provision
- • Deliver AI-powered personal assistance tailored to your needs
- • Sync calendar, reminders, tasks, and health data from the Apple and Google apps you connect
- • Enable task and calendar management with intelligent scheduling recommendations
- • Facilitate account management, user authentication, and profile customization
- • Process payments and manage subscriptions through the Apple App Store or Stripe, depending on where you subscribe
Personalization and Enhancement
- • Customize AI responses and recommendations based on your interaction history
- • Adapt interface and functionality to your usage patterns and preferences
- • Generate predictive insights and proactive assistance for your daily routines
- • Provide personalized insights from the calendar, task, and health data you authorize
- • Optimize feature delivery and user experience based on individual needs
Service Improvement and Development
- • Develop new features and improve existing functionality based on usage patterns
- • Conduct analytics and research to enhance service quality and performance
- • Monitor service performance, user satisfaction, and system reliability
- • Identify trends and patterns to inform product development decisions
Security and Compliance
- • Detect and prevent fraudulent activities and security threats
- • Protect against unauthorized access and data breaches
- • Ensure compliance with legal and regulatory requirements
- • Support internal audits and legal investigations when necessary
- • Maintain system integrity and user account security
Data Sharing and Third-Party Services
Service Providers and Partners
Cloud Infrastructure
We use Supabase for database hosting and authentication services, Vercel for web application hosting and content delivery, and other cloud storage providers for secure data storage and backup.
AI and Machine Learning
OpenAI provides AI model services, natural language processing, and conversation management. We may also use other machine learning platforms to deliver AI features. We do not use your personal data to train AI models.
Payment Processing
iOS subscriptions are billed through the Apple App Store. Android and web subscriptions are processed by Stripe. We do not store your payment card information directly. Apple and Stripe handle payment details under their own privacy policies.
Third-Party Integrations
With your explicit consent, we may share data with third-party services you choose to integrate:
- • Apple Calendar
- • Google Calendar
- • Apple Reminders
- • Google Tasks
- • Apple Health
- • Health Connect
Legal and Regulatory Disclosures
We may disclose your information when required by law, including valid legal requests from law enforcement, court orders, subpoenas, regulatory requirements, and to protect our rights, property, or safety, or that of our users or the public.
Data Security and Protection
YOUR DATA IS SAFE WITH US:
We never use your personal data to train AI models or share it with third parties for their purposes. Your information is strictly used to provide and improve your personal experience with Expert Chase.
Technical Safeguards
- • Industry-standard encryption at rest and in transit to protect your data
- • Advanced firewalls, intrusion detection systems, and secure network architecture
- • Regular vulnerability scanning, penetration testing, and security audits
- • Secure coding practices and comprehensive application security measures
- • Multi-factor authentication and role-based access controls
Administrative and Physical Security
- • Comprehensive employee training on security awareness and privacy protection
- • Background checks and security clearances for personnel with data access
- • Regular access reviews and immediate revocation of unnecessary privileges
- • Secure data center facilities with physical access controls and environmental monitoring
- • Established incident response procedures for security threats and breaches
Data Breach Response
In the unlikely event of a data breach, we maintain 24/7 monitoring systems and will notify affected users within 72 hours. We work closely with law enforcement and regulatory authorities, implement immediate containment measures, and conduct thorough investigations to prevent future incidents.
Your Privacy Rights and Controls
Data Subject Rights
- • Right to Access: Request information about personal data we process and receive copies in a structured format
- • Right to Rectification: Correct inaccurate or incomplete personal information
- • Right to Erasure: Request deletion of your personal information under certain circumstances
- • Right to Restrict Processing: Limit how we process your personal information
- • Right to Data Portability: Receive your data in a machine-readable format
- • Right to Object: Object to specific processing activities, including marketing communications
Privacy Controls
AI and Chat Controls
Control AI conversation history saving, personalization settings, and conversation context memory through your account settings.
Data Usage Controls
Manage whether your data is used for AI model improvement and control analytics tracking through granular privacy settings in your account.
Third-Party Integrations
Control which Apple and Google apps are connected (Apple Calendar, Google Calendar, Apple Reminders, Google Tasks, Apple Health, and Health Connect) and revoke access at any time through your settings.
Data Retention and Disposal
Retention Periods
- • Active Accounts: Data retained for the duration of account activity
- • Inactive Accounts: Account data deleted after 12 months of inactivity
- • Health Data: Retained for 7 years for health tracking and analysis purposes
- • AI Interaction Data: Retained based on user privacy preferences to provide personalized service
- • Technical Data: Performance metrics retained for 2 years, security logs for 3 years
Secure Disposal
When data is no longer needed, we use secure deletion methods including data overwriting, physical destruction of storage media when necessary, and verification of complete data removal.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers through:
- • Standard Contractual Clauses approved by relevant data protection authorities
- • Adequacy decisions recognizing adequate data protection standards
- • Binding Corporate Rules ensuring consistent data protection across jurisdictions
- • Regular audits and compliance verification for international processing
Contact Us
Email: [email protected]
Website: https://www.expertchase.com